Thursday, October 10, 2013

The Value of a Specialty Store

When it’s time to create your dream kitchen or bathroom, deciding who to turn to for advice can be a bit confusing. You will probably begin online (much like you are right now) and do your research, but when it finally comes time to speak with professionals about creating your dream space, our advice is simple; heavily consider a specialty store to assist with your project.

Expertise is key

Specialty stores focus on specific products and provide high levels of service (and expertise) in those areas. For example, Consumers Kitchens & Baths concentrates on products and services related to kitchen and bathroom remodeling (if the name didn’t give it away). Everything we sell, learn about, and talk about revolves around kitchens and bathrooms, and by specializing in those core areas, we are able to deliver superior quality, service, and selection to our customers.

If the company you are considering is not a specialty store, keep in mind they likely sell a little bit of everything and will try to sell you just that – a little bit of everything. Sure, they’ll be able to tell you about the products they sell, but when it comes to the nitty gritty details, specific advice and nuances, good luck. Who would you rather get golf lessons from – Phil Mickelson, or someone who hits the links occasionally in between baseball and football season?

Consider your experience

Ask the vendor you are considering, “What is your process to help me through my remodel?” This process should be an easy one for you, comprised of a few well defined phases, so find out what their steps are to get started. If their response is, “We don’t really have a process…” or their explanation drags on and confuses you, then you should be wary.

While you’re at it, ask questions to the staff. Staff is there to be helpful, deliver a grand customer experience, and to make you feel comfortable in your decisions. If you get the slightest hint that the staff is somewhat in the dark and perhaps missed out on some training – suffice to say they won’t be able weigh in with much expertise or identify potential issues throughout your project.

Choose wisely

Specialty stores and large retailers are not all created equally. The fundamental ways in which they do business are different and it’s worth taking the time to make sure you’re going to get the service and quality products you deserve.

If you are considering a kitchen and bath project, contact Consumers Kitchens & Baths for expert service.

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