Sunday, November 10, 2013

Choosing a K&B Dealer is Like Dating

Choosing your kitchen or bath dealer, while it may not seem like a huge deal initially, can actually mean the difference between a space you love and one you wish you’d done differently.

Not all dealers are created alike – in fact, choosing one that you want to work with can feel much like dating sometimes. That being said, we’d like to offer some suggestions of qualities to look for in your kitchen and bath dealer.

The Whole Package

Well groomed – They say looks don’t matter, but when it comes to finding a dealer, the maintenance of the showroom can tell you a bit about their business. If you walk into a showroom that doesn’t show regular upkeep, you can probably assume they’re either too busy or too lazy to spruce it up…and that may mean they’re too busy or too lazy to keep up with your project.

Structured – Because remodeling is so detailed, you’ll want to work with a company who has a system and who follows a process. These structured dealers will be more responsive and reliable than their disorderly counterparts, so you’ll have a better idea of what is happening and when. If your emails go unanswered for a while or no one can quite tell you how your particular project will go, seek a more organized dealer.

Honest and Fair – There’s nothing worse than being in a relationship without honesty – whether it be romantic or business. If mistakes are made, would you rather work with the dealer who takes responsibility and does everything in their power to fix it, or the one who blames you and makes you eat the costs? A good way to test their reliability is to speak with past clients or look at reviews. If there are negative reviews, don’t automatically write them off (we all know how reviewers can be sometimes, and who is to say it wasn’t a jealous competitor); look to see how they handled the situation, or ask them about it. You can also look for hints of honesty in their policy, such as warranty information and guarantees.

Helpful – As a homeowner looking to remodel, you’re not expected to know everything, but it’s understandable if you want to learn as much as possible. You should feel comfortable asking your kitchen dealer questions, and they should be more than willing to help. Aside from their responses, other things you can look for are educational blogs or resources that they have available for you.

At Consumer’s Kitchens and Baths, we work hard to make sure you’re satisfied every step of the way. If you’re looking to remodel, stop by our showrooms or contact us to learn more about our processes and guarantees. We’re always happy to help!

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